Frequently Asked Questions
Is it easy to enroll?
Yes! You can sign up over the phone by calling 423-968-1526, Monday-Friday from 8am-5pm.
Are there any requirements to participate in the PrePay program?
Access to our fiber optic system is required.
Will I be required to pay a deposit?
No. Customers with a deposit on their existing account will have the deposit applied to their PrePay account. The deposit will first be used to pay any outstanding or current balance. Any remaining funds can be used as a credit on the PrePay account.
Is there a different rate schedule for PrePay accounts?
Yes. You may view the full PrePay Rate Schedule here.
What if I'm enrolled in Levelized Monthly Billing?
Customers currently participating in Levelized Monthly Billing can transition from Levelized Monthly Billing to PrePay. Any outstanding balances would need to be paid prior to enrolling.
Can I make payment arrangements?
Customers who participate in PrePay are not eligible for payment arrangements. However, you control when and how much you pay.
Can I view my PrePay account online?
Yes. You can access your account information 24/7 from your computer, tablet, or smartphone.
How will I know if my balance is getting low?
We will send you daily balance and usage alerts via email and/or text. We will also send an alert when your PrePay balance falls below your specified dollar amount.
What happens if my balance gets to zero?
You'll receive a notification via text and/or email (depending on how your account is signed up to receive alerts) that your services are pending automatic disconnection (unless you add funds to your account). An account will be subject to disconnection beginning at 10am each day including weekends, holidays, etc. Once the account is disconnected, payment must be made to reach a PrePay balance of at least $50 before services reconnect.
Where can I make PrePay payments?
For a list of full payment options, visit www.btes.net/paymentoptions
