Behind the Scenes: How BTES Strives for Reliable Service

At BTES, we pride ourselves on delivering reliable services to our community. While you may only see the end results - reliable electricity, high-speed Internet, and responsive customer service - the work that goes into keeping our services running smoothly is complex and requires a dedicated team. Here’s an insider’s look at how the BTES team works to enrich our community.

A Commitment to Excellence

Our employees work tirelessly to keep BTES’ facilities in top condition. From routine inspections of lines and substations to emergency repairs, our skilled professionals keep the BTES system up and running. Regular maintenance helps prevent issues before they arise, ensuring consistent service and minimizing disruptions. Our employees undergo rigorous training to stay current with industry standards and safety practices, so you can trust that your services are in capable hands.

Embracing Innovation

Staying ahead in the utility industry means continually looking for ways to improve our products and services. BTES invests in advanced systems to enhance service reliability and efficiency. For instance, our Automated Switching System allows for real-time monitoring and quicker responses to outages. Similarly, our fiber optic network provides you with the fastest and most reliable Internet speeds available in our community.

Emergency Preparedness Strategies

At BTES, we know that emergencies can happen at any time. Our emergency preparedness plans are designed to ensure that we can respond swiftly and effectively to unforeseen events, such as severe weather. We have comprehensive plans in place, including load curtailment plans, emergency response teams, and coordination with other agencies. Regular drills and scenario planning keep the BTES team prepared to handle emergencies with minimal disruption to your service.

Customer-Focused Approach

We believe that keeping our community informed and involved is crucial to maintaining a high standard of service. Our Customer Experience Team is ready to assist with your questions or concerns, and your feedback helps us improve. Whether it’s through surveys, community events, or direct communication, we value your input and use it to enhance our services.

Behind every BTES service is a commitment to excellence and a network of dedicated employees working to ensure that you receive the best possible experience. From technology upgrades to emergency preparedness, we’re here to keep your services running smoothly and reliably.