BTES offers several convenient ways to pay your bill.
Bank Draft - FREE!
You may set up an automatic bank draft so that you never have to worry about writing a check or missing a payment because you’re on vacation. Customers' bank accounts are drafted the current amount due on the due date. Click here for the bank draft form. Please allow BTES at least ten business days to process your bank draft application. If your current bill is due within the next two weeks, please make arrangements to pay that bill using another method.
For bank draft customers who are interested in contributing to Help Your Neighbor each month, click here.
Drop Boxes - FREE!
We have three drop boxes that you may use to make your payment. Two are at our office on Volunteer Parkway – one is in the parking lot between Avoca Elementary School and the BTES office, and the other is located in the drive-thru lane, which is on the side of the building closest to the drive-in theater. The third drop box is in downtown Bristol next to the courthouse. The courthouse is at 801 Anderson St. Our drop box faces 8th Street.
In-Person - FREE!
You may pay your bill via cash, check, or money order at our offices at 2470 Volunteer Parkway from 8:30 a.m. to 5 p.m. Monday through Friday.
Checkout
CheckOut is a fast and convenient way to pay your BTES bill with cash at participating retailers. CheckOut lets you pay your bill with cash at locations with extended hours such as Dollar General and CVS Pharmacy, and the payment applies to your account immediately! For more information, visit www.btes.net/checkout
Check or Credit / Debit Card by Phone
To pay your bill by phone, call 423-574-1729. The system will walk you through the steps. A fee of $1 will be charged for all check-by-phone transactions. A convenience fee of 2.45 percent will be charged for each credit/debit card transaction.
Online Using an E-Check
You will need your account number and password and the information imprinted on your check. The system will walk you through the steps. A fee of $1.00 will be charged for each transaction. Click here to log-in to your account. You will be able to view your bill, check your balance and pay your bill.
Online with Credit/Debit Card
Payments can now be made online using a debit or credit card. A convenience fee of 2.45 percent will be charged for each transaction. Click here to log-in to your account. You will be able to view your bill, check your balance and pay your bill.
By Mail
You may mail your payment to us in the envelope provided with your bill to PO Box 549 Bristol, TN 37621.
Other Locations
Payments may also be made at Bank of Tennessee and First Horizon.
PrePay
PrePay puts you in control of when you pay for your BTES services. This program allows you to pay as you go with your PrePay account. As you use your services, your balance is reduced. This flexibility allows you to better manage your budget and energy usage. Best of all, there is no deposit requirement, no credit check, and no reconnect fees when you participate in PrePay.
Helpful Tools
E-Bill
Sign up to go paperless for your BTES bill through our E-bill option. You will receive an electronic version of your bill through the email address you provide
Click here to sign up
Bill Alerts
Sign up today to receive notifications of when your BTES is due, your balance, when your due date has passed and when payment is received. You can receive these alerts through text message or e-mail.
Click here to sign up
Levelized Monthly Billing (LMB)
Monthly budgeting is easier when you know approximately how much your electric bill will be. If you’ve been a BTES customer for at least 12 months, you are eligible for our levelized monthly billing (LMB) plan.
Click here for more info
