9-15-2022 An accident occurred at an intersection in front of our residence where a power pole was clipped and wires down and on fire. Fortunately, no serious injuries to the driver. BTES was on location within a very short time. Your trucks and lineman came rolling in from all directions. They immediately surveyed the situation and began the process of restoring power which consisted of replacing the power pole. These guys worked into the evening hours of darkness and did not quit until power was restored within a few hours. We thank you for your quick response and your dedication to our communities at any time of the day or night. You are very much appreciated!!
- Steve and Monika Hamby
Great online bill plan, and great customer service. Had a tech problem, realized it was a hardware problem with a different brand router and still walked me through how to fix it. 5 star service!!!!
- Kolin Miller
Just want to say, BTES has a very user-friendly online bill pay app, which I love. It is easy to use, all required is to follow the simple instructions. Works every time. Greatly appreciated!
- James Tinsley
"I just wanted to thank the tree trimmer from BTES for a good job!"
- Clarence Rogers
"We were having trouble with our bundled internet, phone and cable on 8/7/17, none of the three services were working. We contacted customer service and they dispatched Jason Johnson to troubleshoot the issue. The outside electrical box was swarming with yellow jackets. Jason used all the bee spray he had on his truck and had to call Jason Broadwater to bring more bee spray. They used all of their spray and had to call Colin O'Connor to bring out even more spray to gain access to the electrical box. They used an entire box of bee spray just to get in the box. They must have killed between 300 and 500 yellow jackets. Once inside the box they replaced the battery and found that the yellow jackets nest had separated the wire from the battery. These employees did an outstanding job and maintained a level of professional conduct facing such an evil adversary. Yellow jackets are pure evil, they are vicious. You have three outstanding service technicians! They did an awesome job! We are so thankful to be a BTES customer! You do a great job and provide a great service to our community!"
- Peggy Jones
"As we all know, the weather in these parts has been nothing short of unpredictable. Late last night/early this morning, we were awakened by our weather radio blasting the warning of approaching imminent weather. Shortly thereafter, we were without power. It's truly unfortunate that the line crews, for the most part, are so underappreciated. It's rare that they are on duty during extreme weather conditions and being met by smiling faces and happy customers. What we tend to forget is the fact that THEY ARE OUT THERE IN THESE EXTREME CONDITIONS! We wanted to just take a brief moment to say "Thank You" to the crews of BTES. Our outage was quickly resolved and done so in the early morning hours which most people may not even been aware of said outage. These men/women work long, hard, challenging hours in elements that not many of us could NOT endure. That being said, pats on the back are definitely deserved by those linemen most people simply overlook. Thank you again for all that you do and know your willingness to work in the most unpleasant at times situations is truly appreciated :) "
- Melissa & Tim Booher
"I just want to acknowledge the fast response of the BTES technicians who came out around 6AM this morning near Northeast State. It was pouring rain and the technicians still got out of the truck to find the transformer that had blown. Even after locating the transformer, they proceeded to work on the issue in the pouring rain. I was not affected by the power outage, but I was amazed at the response and dedication of the technicians to try and restore power as soon as possible. If possible please let this technician know his work did not go unnoticed and please tell him Merry Christmas. He will be blessed. "
"I was having trouble with my computer system. I first thought it was a connection issue, so a tech by the name of Danny came down and checked my connections. Turned out it was in my computer Ethernet plug in. The technician had an adapter in his truck, so I was up and back on the Internet in minutes! Thank you BTES for excellent service!"
- Danny & Betty Jo Leonard
"I would like to thank the line workers and especially the dispatch person named Nick at BTES for their courtesy and concern when I lost power during this ice and snow storm. Despite their level of exhaustion, the line workers were courteous and even cheerful while repairing a downed power line. In spite of the encroaching darkness and freezing temperatures, the men at BTES managed to remain courteous and concerned about my situation. I think BTES is to be commended in their ability to handle this crisis with dedication and concern for so many customers who were adversely affected by this damaging winter storm. Throughout it all, the linemen and dispatchers managed to stay courteous, concerned, and professional while enduring days without rest, separation from their own families, and working in freezing temperatures. Thank you again for restoring everyone's power."
- M. Calhoun
"Internet is what the world is today. BTES understands that and provides excellent ultra-high-speed Internet connections. Having BTES' one-gigabit-per-second Internet service available to every business and every home in the BTES service area is one infrastructure that is helping Bristol move forward.To be able to call BTES - which is a local company with local employees - and quickly have that fast service available is almost unheard of in the United States. Having that fast bandwidth available opens many doors for our community."
- Allen Hurley, FOUNDATION Event Facility
"Having an extremely fast data network is essential to our business and BTES has provided us with dependable service which has helped us be a sustainable organization."
- Jim Maxwell, Bristol Herald Courier
"When children are able to stay in their hometown, obtain a degree and then get a job in their hometown all because the technology is available, it is a major accomplishment of which any location in the United States would be proud. BTES’ gigabit technology is opening so many doors in our community."
- Dr. Andy Czuchry, ETSU
"I must say how special the BTES guys are. Within minutes of our power going out, I called it in on the convenient automated line. Within the hour I saw their truck and within seconds of finding the issue, they had the power back on! All while it was still lightning and thunder booming outside in the wee early hours of the morning! These guys come out at all hours of the day and night in the pouring rain, snow, and terrible weather to provide us with the comforts we have grown accustomed to. I pray for them often when they come out to be safe, and feel grateful to them for their hard work and dedication to their jobs!"
- Andrea Amos
"BTES does it all with the fiber optic TV cable and Internet services! The cable programming quality is excellent. With our big high-definition television, the picture is as clear as being there in person. We are enjoying the Discovery and Sports Channels. The package options are very good. The day the Internet service was installed, we were able to get into the Internet in a flash of seconds, surfing the whole world. One day the BTES technician came to our home checking our Internet service. I asked what he was doing. His answer was that it could be seen in their computer system that we lost Internet connection the previous day. I had not realized we had lost the connection. But he was there to correct the problem without even a service call from us! We chose the BTES package due to the quality commitment and electricity service, which has been provided for so many years. Currently, we have our electricity, Internet, cable TV and water heater all from one utility provider."
- Raj Venkataraman
"We at Nash & Powers are happy to partner with BTES. The consensus in our office is that the Internet service is fast and reliable. The cable TV service is also a wonderful addition to our business."
- Blair Jones and Jud Powers
"Our new BTES Internet service is very efficient and consistent. The speed is three to four times faster than what we had before. Our office has experienced no problems, and we are very pleased. The installers were quick, clean and efficient. We also love our cable TV music. We now have more than 45 different music channels to choose from. We never get tired of our music because at the flip of a switch, we can change our music for the enjoyment of our many patients who visit our office. Thanks, BTES, for giving us these choices!"
- Dr. Jim Messimer, Former Mayor of Bristol, TN
"We signed up as soon as our neighborhood was ready, and we have been so pleased with our cable and high-speed Internet! Not only is it more economical, but the television picture is much sharper, and the Internet connection is faster than any we have used. We love the idea that it is not connected to our phone. Pete has been so pleased with it that he has been giving BTES brochures to his friends - and a number of them have already signed up for the service."
- Mary Ann and Pete Paris
Submit Your Testimonial