What You Need to Know About Your BTES Cable/Video Service

As your trusted local provider, we’re committed to being transparent about the services we offer and any changes that may affect our customers. We understand that changes to your cable service can bring up questions, so we want to make sure you’re fully informed.

BTES Cable / Video Products

As technology has evolved over the years, BTES has continuously adapted its cable and video offerings to meet the changing needs of our customers. If you're a BTES cable/video subscriber, you have one of the following services:

• BTES TV+
• BTES TV+ Lite
• IPTV
• Expanded Basic Cable
• Basic Cable

Each of these services offers different features, including how content is delivered to your home, the number of channels available, the number of HD channels, and other benefits. Not sure which service you're currently receiving? Here’s a breakdown of each product to help you identify what you have:

Price Increase on Cable Service

You may have already received a letter from us (or will in the near future), as we want to keep you in the loop about upcoming changes. Content charges set by television networks continue to rise, and unfortunately, this will lead to higher cable costs on your BTES bill beginning in April 2025.

We want to assure you that we are working hard to keep these increases as manageable as possible. As a member of the National Cable Television Cooperative, we continue to negotiate the best rates possible to deliver you the best value.

IPTV Customers: What’s Next

For the 2,000 or so customers that still subscribe to IPTV cable, due to the ongoing unavailability of critical equipment and the approaching end-of-life for the IPTV system, we’ve made the difficult decision to phase out this service in the near future. We understand this transition may raise questions, and we want you to know we’re here to support you through this change.

Over the past year, we’ve helped more than 750 customers move to alternative cable/video options, and we’d be happy to assist you in transitioning to a service that works best for you.

You Have Options: Find What Works Best for You

Before the price increase takes effect, we encourage you to explore your options. There are several great alternatives to traditional cable television, and we’re here to help you find the right fit.

1. BTES TV+: The Future of TV is Here

BTES TV+ offers a cutting-edge, app-based experience that lets you watch your favorite channels and on-demand content without the need for a traditional set-top box or special wiring. With BTES TV+, you’ll enjoy:

• More channels in high-definition
• DVR included with some content available on-the-go
• Access to video-on-demand for flexible viewing
• Watch on any supported device connected to your BTES Internet service

It's a simple and seamless way to enjoy TV without the need for bulky equipment or complicated installation. Plus, with our reliable BTES Internet service, you’ll have smooth, uninterrupted streaming.

2. Stream Your Favorite Channels

If you prefer streaming, we’ve got you covered. Visit MyBundle.TV to discover streaming packages tailored to your preferences. By answering a few simple questions, you’ll get personalized recommendations, and you can easily select a package that fits your needs.

3. Keep Your Current Service for Now

If you prefer to keep your current cable service, you can continue using it at the updated rates. We’re here to support you no matter what decision you make.

Clearing Up the Confusion: What You Need to Know

We’ve heard from some customers that competitors are spreading misinformation about our services, including claims that we’re canceling cable services altogether. Let us be crystal clear: We are NOT canceling cable/video services!

If you hear conflicting information from salespeople knocking on your door, remember:

• BTES is still providing video services to our community, and we are committed to doing so for the foreseeable future.
• We are not discontinuing video services, but we are transitioning our IPTV system to ensure we continue offering the best possible service.
• If you ever have questions about your BTES services, call us – we’re happy to help clear up any confusion and make sure you understand your options.

So, What’s the Difference Between "Cable" and "Video"?

It’s more about the terminology than anything else. While many customers associate "cable" with traditional TV service that requires wires and set-top boxes, "video" is a broader term that includes watching content through newer app-based streaming platforms, like BTES TV+. With the rise of streaming, more people are opting for video services that don’t require a physical cable box, offering greater flexibility and convenience.

We’re Here for You

At BTES, we believe in providing reliable, high-quality service that puts our customers first. We understand that the television landscape is changing rapidly, and we’re working hard to keep you connected with the best options available. Whether you choose to stick with your current cable service, transition to BTES TV+, or explore streaming options, we are here to help guide you through the process.

To learn more about BTES TV+ and how you can switch, visit www.btes.net/tvplus.

Thank you for being a loyal BTES customer. We appreciate your trust in us, and we’re here to ensure you stay connected with the best TV experience.