Due to the ever-evolving coronavirus (COVID-19) pandemic, we have decided to take the precautionary measure to close the BTES lobby to the public beginning Wednesday, March 18 at 5:00pm and tentatively reopen on Wednesday, April 1.
Our employees’ and customers’ safety and health is our top priority. We want to take all available precautions to ensure our employees stay healthy so that we can continue providing reliable service to our customers.
We encourage our customers to conduct necessary business with BTES over the phone (423-968-1526), online at www.btes.net or via email at customerservice@btes.net. BTES has several free payment options available to our customers including automatic bank draft, numerous drop boxes, and by mail. Other payment options via credit or debit card online or over the phone (2.45% vendor fee) and e-check online or over the phone ($1 vendor fee) are also available. Details regarding each payment option are available at www.btes.net/paymentoptions. We contacted the credit card and e-check processing vendor and asked if they can remove these fees during this time and we are awaiting their response.
If you must make your payment via cash, check, or money order at the BTES office, our drive thru will be open for those circumstances.
Our crews will remain on-call 24/7 to respond to any power outages or emergencies and make necessary system repairs. You can report an outage as normal by calling 423-968-BTES (2837).
Again, this is a rapidly evolving situation, and we will address the challenges as they occur in consultation with federal, state and local authorities. Please email us at customerservice@btes.net for any questions regarding our closure and response. We thank you for your patience and understanding during this time.
