We are continuing to evaluate the suspension of residential disconnections on a week-by-week basis. We have temporarily suspended residential service disconnections for an additional week until March 29, and will continue to evaluate the policy and timeframe as the situation develops. While services will not be disconnected, bills will continue to accrue. We encourage customers to make payments if able.
As a reminder, the BTES lobby is currently closed to the public. We encourage our customers to use our payment drop box locations. If you must make your payment via cash, our drive thru is open Monday-Friday from 8:30am-5:00pm.
While our lobby may be closed, we are still here to serve you. We encourage our customers to conduct necessary business with BTES over the phone, online or via email.
Please call us at 423-968-1526 to learn more about payment options or to inquire about other programs that could be beneficial.
We are evaluating this ever-changing situation every day with other local power companies and national health organizations. We are working to ensure the health and safety of our employees and customers while focusing on providing reliable services to our community.
Please be patient with us as we navigate these very uncertain times. Just as you are, our employees are facing situations that are new and different than anything we have ever experienced before.
We will continue to communicate with you through Facebook and our website for updates. Thank you for allowing us to serve you.
