Let us first say that we are so appreciative of our customers. Thank you to those who have donated to our Help Your Neighbor Program and for supporting our community in other ways during this time!
The temporary suspension of residential disconnections will end on June 30. We have communicated with customers who have missed their due dates with individualized and specialized COVID-19 notices on a monthly basis to keep those customers aware of their current account balance. We will also be sending letters to these customers, as well as leaving an additional COVID-19 notice over the next six weeks. Additionally, we have sent letters to individuals that serve as guarantors on any account that has a past due balance to ensure that we have communicated with all vested parties.
We are trying to give our customers as much notice as possible to prepare for this upcoming date and communicate this early so our customers can make appropriate plans for their account. For a list of ways to pay a BTES bill, please visit our payment options page. For information about local agencies that provide assistance, please visit our assistance page.
We have modified several of our processes and added additional resources to help those who have been impacted by COVID-19. If COVID-19 has impacted your ability to pay your BTES bill, please reach out to our Customer Service Department at customerservice@btes.net or 423-968-1526 as soon as possible to determine what option works best for you and your account. We realize that what may work for one customer will not work for another and we will work with each customer to see what options are available.
Based on the guidelines for reopening and to continue protecting our customers and employees, the BTES lobby will remain closed for the time being. We encourage our customers to conduct necessary business with BTES over the phone, online or via email. As always, our drive thru is open for payments Monday-Friday from 8:30am-5:00pm.
Thank you for allowing us to serve you.
