Internet Outage June 23, 2021

Wednesday June 23, 2021

Some BTES customers may have experienced an Internet outage over night. Our Network Engineers identified a DNS related issue on our servers and Internet service was restored at 6am.

If your Internet service did not automatically restore, you may need to reboot your router:

  • Unplug the router from its power source
  • Wait one minute
  • Plug it back in

If you are still experiencing issues once your router has been rebooted, please contact our Technical Support Help Desk at 423-793-5555.


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