REPORTS TO: Director of Fiber Services
WORK HOURS: Day Shift
PURPOSE OF THE POSITION:
Must be able to quickly and effectively assist end users of Internet, telephone, and cable TV services with hardware and software support issues. Customer contact will be through telephone, email, and sometimes in the office. Must have excellent customer service and communication skills. This position will also require excellent initiative, time management, and documentation skills. The technician will be responsible for logging trouble calls, resolutions, and processes used in the position.
The technician will assist users with technical issues relating to broadband Internet services, telephone, and cable television technical inquiries. Inquiries will involve troubleshooting in the following areas:
- Basic home networking and home broadband routers
- Connectivity issues
- Email support
- Web support
- Security and anti-virus
- Cable TV Set top box issues
- Telephone issues
PERSONAL REQUIREMENTS:
Education: Computer Science, Information Systems, Information Technology or other computer-related field preferred. A+, and/or Network+ certifications recommended.
Applicants must have experience with the following applications and operating systems:
- MS Windows, all versions
- MAC
- Linux/Unix
- Windows Live Mail/Outlook/Thunderbird
- Common web browsers (IE, Firefox, Chrome, Safari)
- Network configuration (TCP/IP)
- Hardware troubleshooting, including network interface cards, wireless cards, and broadband routers.
- Experience with computer systems, data networking and communications, technical support preferred.
Apply by calling:
Accuforce: Melissa Whitson 423-989-0047
Staff Pro: Marie Ramsey 423-929-7123
BTES is an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace.
