BTES is committed to maintaining reliable service, while also doing our part to limit the spread of the Coronavirus.
We recognize this could be a time of hardship or financial difficulty for some of our customers. Therefore, we have temporarily suspended residential service disconnections until March 22, and will continue to evaluate the policy and timeframe as the situation develops. While residential services will not be disconnected, bills will continue to accrue. We encourage customers to make payments if able. As always, please call us at 423-968-1526 to learn more about payment options or to inquire about other programs that could be beneficial.
We encourage our customers to limit their visits to BTES and use our other payment options and conduct other necessary business with BTES over the phone or online.
At the same time, proactive actions are being taken by BTES to both prevent the spread of the illness and protect the safety and health of our employees. BTES operations will continue as normal during this time. As a customer, you can be assured that our comprehensive plans and procedures will ensure a continuation of operations and service.
BTES is committed to doing what we can to help our customers, our employees, and the community we serve navigate this uncertain time. Thank you for allowing us to serve you.
