We want to say a quick thank you to our customers for being patient with us as we go through this ever-changing time and deal with the Coronavirus outbreak. We appreciate our customers paying their bill as they can and making payments on their bills throughout this time. We are continuing to evaluate the situation on a daily basis and working to support our customers as best we can.
At this time, we are continuing to temporarily suspend residential disconnections. We will continue to evaluate the policy and timeframe as the situation develops. While residential services will not be disconnected, bills will continue to accrue. We encourage customers to make payments if able.
Following the guidelines set by Tennessee State Governor Bill Lee, the BTES lobby is temporarily closed and will tentatively reopen on Monday, April 27. We encourage our customers to use our payment drop box locations. If you must make your payment via cash, our drive thru is open Monday-Friday from 8:30am-5:00pm.
While our lobby may be closed, we are still here to serve you. We encourage our customers to conduct necessary business with BTES over the phone, online or via email.
Please call us at 423-968-1526 to learn more about payment options or to inquire about other programs that could be beneficial.
Again, we are so appreciative of our customers being patient with us as we navigate these very uncertain times. We will continue to communicate with you through Facebook and our website for updates. Thank you for allowing us to serve you.
