Exciting improvements are coming to BTES in January 2026! We’re launching a brand-new customer information system designed to make your account easier to manage. Here is some information to help ensure a smooth transition:
Limited Operations during January 7-11, 2026:
- During this brief transition period, the old system will be retired, and we will be working to transition data into the new system. This process takes several days to complete. While our office will remain open for regular business hours, we will have limited functionality during this time.
Important Payment Information:
- Great news if you are on Bank Draft – no changes are required! Your information will be automatically transferred to the new system!
- From January 6 at 5 PM through January 11, 2026, payments will be limited to cash, check, or money order in the BTES office. Dropbox and mailed payments will continue to be processed. All other payment methods will be temporarily unavailable.
- Payment notifications via text message and/or email will not be available during this time.
- Credit/debit card information stored in our current system will not be transferred to the new system.
New BTES Mobile App and Customer Portal:
- Beginning on January 6, the current BTES mobile app and customer portal will close. At this point, you can delete the BTES mobile app from your device.
- On January 12, download the new BTES mobile app from the app store and set up your account.
- Once you are logged in, you will be able to view and pay bills, manage account notifications, enroll in BTES programs, and much more – all from one convenient place.
We are working to make this transition as smooth as possible. If you have any questions or need assistance, our Customer Experience team is here for you. We have also created a website with frequently asked questions and other information: www.btes.net/improvements
We appreciate your patience and understanding as we work to bring you an even better experience!
